Hello Fellow Sri Lankans Privacy Policy
Last Updated: 29/03/2025
1. Introduction
Hello Fellow Sri Lankans (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website (the “Site”) and the related services (the “Services”). By accessing or using our Site, you agree to the collection and use of your information in accordance with this Policy.
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy regularly.
2. Our Legal Obligations
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means that we process your personal data lawfully, fairly, and transparently, ensuring that your rights are respected at all times.
3. Information We May Collect
A. Information You Provide
- Registration and Listing Details: When you register or list a business on our Site, we collect information such as your name, business name, contact details (e.g. email address, telephone number), address, and any other details you choose to provide.
- Correspondence and Inquiries: If you contact us for support or information, we may record your communications.
- Surveys and Feedback: You may occasionally be invited to participate in surveys or provide feedback. Participation is voluntary.
B. Information Collected Automatically
- Usage Data: We may automatically collect information about your visits to our Site including your IP address, browser type, operating system, and pages viewed.
- Cookies and Similar Technologies: We use cookies to enhance your experience, understand how you use our Site, and improve our services. For further details, see Section 4.
4. Cookies and Similar Technologies
Our Site uses cookies—small text files stored on your device—to:
- Keep you signed in and remember your preferences.
- Understand how you interact with our Site and help us to improve our services.
- Estimate audience size and usage patterns.
- Deliver a more personalised experience.
Types of Cookies We Use:
- Essential Cookies: Necessary for basic site functionality.
- Functionality Cookies: Remember choices you make (e.g., language, region).
- Analytics Cookies: Collect aggregated data about site usage to help us understand and improve our Site.
- Advertising Cookies: May be used to serve relevant adverts to you based on your browsing activity. These may be placed by third-party advertising partners.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Site.
5. How We Use Your Information
We use your personal data for the following purposes:
- Providing Our Services: To manage your registration, list your business, and provide customer support.
- Improving Our Site: To analyse usage patterns, troubleshoot issues, and improve the overall user experience.
- Marketing and Communications: With your consent, we may use your data to send you information about products, services, or promotions that may be of interest. You may opt out at any time.
- Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes.
Legal Basis for Processing
Our processing of your personal data is based on:
- Consent: Where you have given clear consent for a specific purpose.
- Contractual Necessity: To fulfil our contractual obligations when you register or list a business.
- Legitimate Interests: To maintain and improve our Site and Services, provided these interests are not overridden by your rights.
- Legal Obligations: Where required by law.
6. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third parties who perform services on our behalf (e.g., hosting providers, payment processors, analytics services). These parties are contractually obliged to maintain your information securely and confidentially.
- Legal and Regulatory Authorities: If required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will ensure that any transferee continues to protect your personal data in accordance with this Policy.
7. International Data Transfers
While our primary operations are based in the United Kingdom, some of your information may be stored or processed outside the UK. Where this occurs, we will take all reasonable measures to ensure that your data is adequately protected in line with UK data protection standards.
8. Data Security
We employ industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission over the Internet is entirely secure. You are responsible for maintaining the security of any passwords you use to access our Site.
9. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, it will be securely deleted or anonymised.
10. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the data we hold about you.
- Right to Rectification: Request corrections to any inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data, subject to certain legal exceptions.
- Right to Restrict Processing: Request limitations on how your data is used.
- Right to Data Portability: Request that your data be provided in a structured, commonly used format.
- Right to Object: Object to the processing of your data on grounds relating to your particular situation.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 12. We may request additional information to verify your identity before processing your request.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated via our Site or through other appropriate channels. Please review this Policy periodically to stay informed about how we are protecting your information.
12. How to Contact Us
If you have any questions, comments, or concerns regarding this Privacy Policy or our data practices, please contact us through the following means:
Email: [Insert Email Address]
Business Hours: Monday to Friday
We welcome your feedback and are committed to addressing any concerns you may have.
This Privacy Policy is intended to provide clear and transparent information on how we manage your personal data. Please ensure that you review the policy carefully. By using our Site, you acknowledge that you have read and understood the terms outlined in this Privacy Policy.